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Archive for Social Media

Small Business Tips: Influence Through Recognition

Step 2 is  cognitive, your brand or offer is beginning to circulate in your prospects’ reasoning. They’re thinking about you now, maybe even considering the purchase.

Many think this is as far as necessary. The next step is the purchase, right?

Sandhill staring.No, they need to see you out there a little more. Social media interaction can help your brand become recognizable, and helps your customer confidence level.

We call it the ISYOT (I See You Out There) effect. It’s a great precursor and compliment to Step 3. The more your name is mentioned in social locations, off-site blogs, and major directory inclusion, the more people will begin to recognize it.

If you’re already distributing content to article submission sites and blogs, you’ll notice a big return on your efforts when you add social media interaction to the mix. Short, 10-minute intervals on Facebook, Twitter, StumbleUpon, and MerchantCircle (among others) can have a huge impact on your influence online.

Seriously, don’t spend laborious hours on it, just keep your friendly demeanor, interact, and let people know you know something about a thing or two once and awhile.

Local companies can get a lot out of Twitter engagement. For practical information on using Twitter for Business, get my free download The Very Best Way to Use Twitter For Local Business and use it as a reference guide in your office.

My next post will deal with using demonstration to guide your buyer closer to the brink.

How do you ‘get in their heads?’ Tell us about it!

Related Posts:

Small Business Tips: Build Value, Emphasize the Desirable

 

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Categories : Social Media

Obnoxious Social Media, Grrr

Thursday, January 13th, 2011

It’s soft, but it’s strong. We’re not supposed to say it’s advertising. Get used to it, folks – social media is the online conversation (we’ll try real hard not to call it advertising) of 2011 and beyond. Developing “Friends” and “Followers” and chit-chatting is what you’re supposed to be doing, right? But if you’re not letting people know about your business, products and services online, what’s the point?

Computer screen with a hand holding out a business card.Trends are like a pendulum. They swing this way for a time, and then momentum swings them the other direction. The backbone of America has been working very hard, and financially, many haven’t really reaped the rewards they’d hoped. So there was some burnout, and some casual conversation made it all better.

Pretty soon businesses caught on that they should have a presence where the people are. And they’re online BIG TIME socially discussing EVERYTHING. They’re using cell phones, iPads – now you can Twitter from your television set.

Now we’re experiencing some kind of time warp where marketers say if we’re not casually talking about various subjects online, people won’t know us enough to trust us or buy from us. So if you’re hard-working and don’t have time for that, you won’t be a viable business?

Who else is calling that malarky?

The trends will soon swing back to practicality again, but the face of marketing has forever been changed through an improved understanding of what happens socially in an online world we’re all a part of to one degree or another.

You know, the first year they introduced a computer class at my high school, I opted to take Advanced Typewriting. Now kids in kindergarten are taught more about computers than most were taught then.

We’ve all made silly choices regarding technology before, I’m sure I’m not the only one. (At least, I’m not ready to admit it!) By the time I took my first computer course, I was well behind everyone else, had to work twice as hard and get tutoring.

If your business is not taking advantage of social media outlets, you’re basically doing the same thing.

Look, there are smart ways to go about using social media, but the goals have to be positive for your business.

Download your free copy of The Very Best Way To Use Twitter For Local Business and let us know if it improved your online social understanding, and what we can add to cover anything we’ve missed. This is too important to skip.

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Categories : Social Media

Let Holiday Goodwill Start Good Habits

Friday, December 3rd, 2010

If you’re like the rest of us, this time of year means more faces, more handshakes, more phone calls and more opportunities to connect with a smile and goodwill wishes. If your staff generally does a poor job in these areas during the rest of the year, it’s a good time to easily instill some great networking habits that, if you’re diligent, may stay in place longer this time.

Santa holding a child.Here are a few ways to maximize those little, friendly moments:

  • Add your social network handles to your business cards. If you don’t want to order new cards, carefully and legibly add at least one with a dependable pen. When you shake hands, point out that you’ve added that information for them.
  • When your customer praises your work and wishes you “Merry Christmas,” remember to request that they leave you a positive review online. I suggest MerchantCircle, Yelp.com, InsiderPages.com, or your Google Places account. These reviews will hold heavy weight beginning right after the holidays, so ask!
  • Casually mention that a happy client, or even a prospect, check out your Facebook business page and connect with you there. Encourage them to ‘like’ your page as well.
  • Offer discounts or temporary specials exclusively for your social media connections, and disclose that information when a client or prospective client calls you for any reason.
  • Add your connections to your Christmas cards.
  • Find out if your customers are involved with a charity or helpful organization, and offer to let them write a guest post for your company blog, or offer to post pictures or write up a short paragraph about their efforts. Once done, these can be shared on your business Facebook page.

BTW, stop by Zero To Sixty Marketing on Facebook, we’d love to interact with you there – go ahead and ‘Like’ us while you’re at it!

You can also connect to me on Twitter by using the button to the right or @ZTSM to interact with the team. I look forward to connecting with you soon.

Did you find these suggestions helpful? Do you have more? Let me hear about it!

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Twitter Misadventures – Don’t Freak Out

Thursday, October 14th, 2010

Twitter mention.I’ve been actively promoting our new reference guide that was created to answer the questions of the non-Twitter-using local business population. It was really eye-opening to hear your concerns.

While learning Twitter is not terribly difficult, most of us don’t learn perfectly or immediately. That’s O.K., but if you listen to some of the ‘guru-speak’ going on in the twitterverse, I can see how a person could be easily intimidated, walk away, and never look back. I hope we learn to lighten up pretty soon. No one has been elected Twitter President or been hailed a Twitter-god. There’s no Twitter Congress, just a bunch of tweeters that occasionally seat them selves on the Tweeter-guru Board to scare the bejesus out of newbies so they look more important somehow.

That approach doesn’t work for me. Bet it doesn’t work for you, either. If you’re not a dirty, rotten Twitter-scoundrel who deserves the backlash of distasteful comments doled out by those who sit on the imaginary ‘board,’ enjoy this post.

Using Twitter for local business marketing is just good sense. So is being human. One of the finest points of our reference guide is that it shows companies how the entire staff can use some aspect of Twitter to promote their company and build brand recognition. Some find that a scornful objective, believing that our opinion is just doggone backwards because we don’t spend a lot of time on the benefits of socialization.

But really, let’s get practical people. Get social when you can; work when you must.

By: TwitterButtons.com

Recently, I’ve been teaching my new assistant to schedule my tweets for me. She’s still learning to get my tone just the way I like, but her technique, while not perfect just yet, is absolutely helpful. I’ve been so busy lately that if it weren’t for her, tweeting would take way too much time because I’d have to dive into conversations and study information before I could interact. With her help, I can tweet useful things that need to get to people during hours when I couldn’t possibly be available. That makes it nice when I want to put my Tweetdeck up and interact. Much less brain-space abuse. I don’t think for ten seconds that tweeting in that manner cheats anyone. Matter of fact, I teach others how to do it!

  • I get my message out
  • I get my client’s messages out
  • I can jump in when I want with less pressure to tweet ‘informatively’

Well, in a perfect world …

But our world isn’t perfect, is it?

Each of our social media clients has their own account in a social media manager, in this case we’ve used Social Oomph. It just so happens, that taking on too many different things at one time can be confusing. Like tweeting for several different companies at one time. Smell the disaster in the air?

Last week I was slightly bristled when I realized I had been tweeting plumbing information … like I was a plumber. Hmm …

It was even more humiliating when my plumbing account started tweeting about market research and SEO tools!

Before I knew it, I was opening up those accounts that had been scheduled, and deleting over and over again. It took a long time, but I finally quit sounding like I was selling plumbing services and more like I knew what I was doing in the online marketing world.

It made me realize that I hadn’t adequately warned you that this was possible to screw up!

Sometimes we’ve just got to make the mistakes that we need to avoid in the future. What did my daughter’s soccer coach always say? Oh yeah, “the more you lose early in the season, the more you win over time. It takes the losses to learn how to win.”

I just wanted you to know that if you ever get yourself in a public pickle, don’t freak out. Correct it and go about your business. You’ll be glad you stayed in the game.

Ever catch yourself in a twitstake? Tell us about it!

Here’s a list of posts I’ve written about other Twitter misadventures. You should feel pretty good about yourself when your done reading them!

6 Things I Hate About Social Media

It Could Happen to You: Vacation Twit-stakes

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Categories : Social Media

Is Social Media a Time Suck?

Monday, August 16th, 2010

I hear this complaint over and over and over again from small companies that don’t blog or have a social media presence. It never surprises me – I believed that for a long time, too. Probably for my first whole year of interacting with few results. It isn’t quick, it isn’t easy to learn, and businesses already have their interoffice ways of doing things that don’t include time to chit-chat about the riff-raf with strangers. There was a time not too long ago that communicating trivially with strangers on the job carried flirtatious implications with raised eyebrows from coworkers and nasty gossip. (It still might, definitely keep tabs on your office staffers! If you don’t know how, download my reference guide The Very Best Way to Use Twitter For Local Business.) These days talking to strangers the right way online can make you a superstar in your industry, niche, or location. Doing it right, however, isn’t done overnight. Don’t give up too quickly.

Learn about social media.Tell me, what aspect of your marketing doesn’t go hand-in-hand with work? Everything requires work. There is no such thing as doing something that produces income that is not work. It’s not extremely hard work, but it’s hard work. The payoff  is way worth the effort, though, and actually much easier to achieve once the mindset of “social media time-suck” is replaced with, “Oh, this is elbow grease.”

Yeah, it’s going to take some effort to learn and to implement. But so does going to your networking meetings and continuing education classes. The big picture of your future in business includes connections in social media circles.

Never underestimate the power of learning a new strategy. You don’t get yesterday back, and while there are great things to learn from marketing past that are still very relevant and true today, if you don’t position yourself for the future it will pass you by. A blog takes time, targeted social media relationships take time to cultivate, and if you wait for next year you’ll be that much farther behind your competition and your goals.

Have you recently embraced online interactivity, either through blog posts or social media? Leave me your comments, my CommentLuv plugin will pull your blog post link for others to see and provides a back link to your site from mine. Tell me about your foray into social media, and don’t forget to connect with me on Twitter and Facebook.

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Categories : Social Media
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